July 8, 2019

7 things to consider when looking for outsourced HR

Are you considering outsourced or virtual HR services for your business? We’ve put together seven things that you should be considering when choosing a virtual HR solution for your business:

1. Do they offer bespoke HR services?

The best outsourced human resources companies don’t take a one-size-fits-all approach to HR. Look for a solution that can offer custom HR or bespoke HR services. For instance, your businesses may need an HR partner who can help them with strategy over administration. For others, it might the reverse. Some businesses need all aspects of human resources looked after. For others, it may be just one part of it, such as HR policies and procedures, or help with leadership development.

Whatever your reason, if you are considering outsourced or virtual HR, ensure they have the flexibility and resources to meet your needs.

2. Broad human resources experience

Just as no two businesses are the same, no two HR companies are the same either. All come with different specialisations, as well as different backgrounds and experience. And yet, being able to respond to all people-related issues effectively means having the breadth and depth of experience. That’s why when considering an outsourced or virtual HR provider, they come with the right credentials for your business.

3. Experience in your industry or sector

It also often pays to choose a virtual or outsourced HR team with experience in your sector. For instance, retail and hospitality face HR-related issues associated with holiday and weekend work more so than other industries. Fashion and lifestyle businesses may need to foster a culture of creativity that sets them apart, which may mean enforcing policies differently in the way they would be in other sectors. Meanwhile, professional services businesses have an emphasis on ongoing education, quality of work and client relations that you won’t find elsewhere. It’s important your outsourced HR provider understands these nuances so that their advice is always relevant and reliable.

4. Experience with your type of business

That said, differences between businesses don’t just come about as a result of the industry they work in. They’re also a product of size and structure. For instance, a small partnership is likely to have very different human resources needs, capabilities and issues than a large corporate with offices around the world. Some virtual and outsourced HR companies tend to specialise in one type of business, others can work with a variety of business structures – just depends on what you’re looking for. Whether you’re an SME or a large multinational looking to open an Australian office, it’s vital you choose a provider who suits your needs.

5. The latest HR and business-focused software

The experience of the people you’ll be using may be crucial. However, the software they use is almost as important.The best HR companies out there will have access to the latest apps and software for payroll, recruiting, policies, scheduling and more. In other words, they’ll be leveraging technology to keep your costs down and make your experience as efficient and productive as possible.

6. Availability

One sad fact about human resources is that issues usually don’t strike when it’s convenient. They tend to happen when you’re working at full capacity or in holiday periods or when others aren’t at work. That’s why you should always look for a virtual HR company that doesn’t simply do the nine-to-five but is available whenever you need help. Only then can you be sure you be confident you’ll be resolving problems when they arise rather than waiting until it’s convenient for your provider.

7. A culture that matches yours

If you’re considering outsourcing your HR, it’s worth ensuring they have a culture that’s similar to your own – they go about their work in a comparable way and understand your business goals. For that reason, I recommend getting to know prospective outsourced any HR provider before you engage them. That way you can be more certain you’re on the same page and that they’ll be right for your organisation, your teams and your employees.

Are you ready to outsource your HR function?

Catalina Consultants are experts when it comes to virtual and outsourced HR solutions. We can tailor our services to suit the needs of your business. If you’d like to discuss how an outsourced HR function can help your organisation, then speak with us today.

say hi to our author

Merilyn founded Catalina Consultants in 2012 on the belief that all organisations, regardless of size, should have access to top quality bespoke HR services. She enjoys working closely with her clients and believes that the best results are built on relationships of rapport, trust and authenticity. Growing up, Merilyn had her sight set on stardom and dreamed of becoming an actor. She also sang and played the piano, but ended up studying accounting and HR. Whilst she hasn’t won her Grammy just yet, she still loves a good karaoke night. Merilyn loves to travel with her family, with South Africa being one of her most memorable destinations.

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