March 9, 2018

What to do when you get the Fair Work letter

You’ve received a letter from the Fair Work Commission informing you that one of your former employees has brought an unfair dismissal claim. So, what should you do next?

As an employer, you won’t know that an (ex)employee has brought an unfair dismissal claim until a letter from the Fair Work Commission (FWC) lands on your desk. When that happens it’s only natural to be surprised, confused, upset and angry – often all at once. It’s also only natural to think of the likely cost to your business and potentially its – and even your – reputation.

Don’t despair. To help you minimise risk in your next unfair dismissal claim and maximise the likelihood of a successful outcome, we’ve developed this set-by-step guide to dealing with an unfair dismissal claim in the FWC.

Step 1. Don’t ignore it

Doing nothing is not an option. Receiving the letter means that an employee has initiated a formal legal process – one that won’t go away by ignoring it. Even if you know, or at least feel, you haven’t done anything wrong, you now need to prepare to argue your case and put forward your version of events in a succinct and compelling way. If you don’t, you could well end up with a decision against you by default.

Step 2. Make sure it adds up

When bringing an unfair dismissal claim, employees need to comply with stringent legal requirements. This includes:

  • Lodging their application within 21 days of being dismissed, although they may be able to apply for an extension.
  • Being covered by the national system of workplace relations, rather than a State one.
  • Meeting specific criteria, such as being employed for at least six months, or 12 months in the case of a small business – see Step 6. below.
  • Having been dismissed. If they’ve resigned or left in other circumstances, they may still be able to prove a ‘constructive dismissal’. However, that’s a notoriously difficult task, even for seasoned employment lawyers.

If you think that the employee hasn’t complied with these requirements, you can raise your concerns as ‘jurisdictional objections’ when you respond to the claim. If you’re correct, the FWC may even dismiss the employee’s application without taking any further action.

Step 3. Respond

Once you’ve received the letter, you have just seven days to respond. You’ll need to do that using the FWC’s form (Form F3) and you’ll need to include:

  • The date that the employee started working for you, the date they were dismissed and the date they finished employment.
  • The reasons for their dismissal.
  • Your response to their arguments about why the dismissal was unfair.
  • Any jurisdictional objection.
  • The details of any representative appearing for you (eg a lawyer or employer group representative).
  • Your signature.

So that you have some idea on exactly how your response should look, the FWC also includes a sample response with Form F3.

Step 4. Conciliate

If the claim proceeds, the next step is usually to go to a conciliation conference, usually conducted over the phone. In this, the FWC acts as a conciliator, attempting to have you and the employee reach an agreement informally, without proceeding to a full hearing. You’re entitled to have a representative speak on your behalf at this conference, including a lawyer, advocate or an HR professional.

You’ll receive written notice of the date and time of the conciliation conference, which will be overseen by an FWC-appointed conciliator.

Step 5. Attend the formal conference or hearing

If you can’t settle your differences and reach an acceptable agreement at the conciliation conference, you’ll next head to a formal hearing or conference. Now the FWC will switch roles from conciliator to decision-maker. If you want to be represented by a lawyer at this stage, you’ll need to apply to the FWC. However, employer group advocates don’t need express permission to appear on your behalf. If you decide to run proceedings yourself, you’re entitled to bring along support people.

Step 6. Remember… always follow the Code

If you employ fewer than 15 staff, you receive extra protection from unfair dismissal claims so long as you follow the Small Business Code. Whether or not you’re covered by the Code will be based on a simple headcount of all employees’ employed on a regular and systematic basis’ on either:

  • The day the employee was dismissed, or
  • The day they were given notice of their dismissal,

whichever was earliest.

Except in cases of summary dismissal for gross misconduct and redundancy, meeting the Code means:

  • Giving an employee advance notice of where they are not meeting expectations and why they may be dismissed. This must be a valid reason based on their conduct or capacity to do the job.
  • A written warning stating they’re at risk of being dismissed if there was no improvements.
  • Giving them an opportunity to respond and a reasonable chance to rectify the problem. This may include needing to give them extra training.

If you can prove you’ve done this, the employee’s claim shouldn’t succeed.

And finally…

Remember that while the unfair dismissal process may be transparent, unfair dismissals themselves can be complex and ambiguous. That means it usually pays to seek professional advice early in the process.

So if you’d like guidance through an unfair dismissal claim, get in touch.

say hi to our author

Merilyn founded Catalina Consultants in 2012 on the belief that all organisations, regardless of size, should have access to top quality bespoke HR services. She enjoys working closely with her clients and believes that the best results are built on relationships of rapport, trust and authenticity. Growing up, Merilyn had her sight set on stardom and dreamed of becoming an actor. She also sang and played the piano, but ended up studying accounting and HR. Whilst she hasn’t won her Grammy just yet, she still loves a good karaoke night. Merilyn loves to travel with her family, with South Africa being one of her most memorable destinations.

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