March 9, 2018

Three cases that could change the way you do business

There have been big employment law decisions recently and the outcomes may impact the way you deal with business-related issues.

We discuss three of the most important ones here.

1. Having a “defensible business reason” to make someone redundant isn’t always enough

In February, the Fair Work Commission ruled that an employer’s failure to properly consult over a redundancy was unfair. Even though the employer had a “defensible business reason” for the decision.

In 2016 the employer made a worker’s role redundant due to changes in its business. But the employee argued that the redundancy was a sham and had only been selected because she’d previously complained about her manager.

FWC found that the employer had acted as a result of genuine operational needs of the business. Unrelated to the employee’s complaint. However, it was evident the employer had pre-determined she’d be selected for redundancy before discussing options. The prospect of redundancy was not raised with other employees.

This failure to consult cost the business almost $5000 in compensation.


No surprise here – ensure you dot i’s and cross t’s when it comes to the processes around redundancy.

2. Employer’s failure to issue policy and provide training made it liable for assault

Queensland Civil & Administrative Tribunal found a hotel owner was liable for an employee’s PTSD after she was assaulted in overnight accommodation.

The worker, had moved to Brisbane to take the job and shared accommodation on premises with the hotel’s caretaker.

One evening soon after the worker started the job, the caretaker entered her room naked. He touched her inappropriately and tried removing her underwear. He later told her not to tell anyone about what he had done.

She claimed this incident left her with post-traumatic stress disorder (PTSD) and that she was unable to work for several years after the incident. She brought a claim against both her employer and her assailant under the Queensland Anti-Discrimination Act 1991.

QCAT discovered, as the assault occurred in the employer’s accommodation while the caretaker was effectively on duty, the employer was vicariously liable for his actions. Finding that the employer should have provided an anti-discrimination policy and training for its workers on discrimination and harassment.

QCAT ruled that, although the employer couldn’t have known exactly what the caretaker was likely to do if it had taken these steps and had informed staff of their legal obligations, the incident may not have happened.

It concluded that the caretaker and employer were jointly liable and order them to pay the worker more than $300,000 in damages.


Training your people regularly around your bullying and harassment policies is no longer best practice, it’s essential. Training is one of the only ways you can ensure that all your people understand clearly what you will and will not tolerate as an organization, and it’s your best line of defence should a work-related incident occur

3. Qantas acted harshly sacking attendant over a theft

FWC has ruled that Qantas acted harshly when it sacked a 50-year old flight attendant for stealing alcohol from a plane.

In 2016, Qantas carried out a random search following a Perth to Sydney flight and caught the flight attendant leaving the aircraft with a bottle and a can of beer, as well as two small bottles of spirits.

When confronted, the flight attendant claimed the goods may have come from the hotel minibar. He later changed his tune and agreed he deliberately put the beer in his bag. However, taking the spirits was accidental, when they were found in his pockets.

After an investigation, Qantas terminated the flight attendant’s employment, paying him in lieu of notice.

The flight attendant brought an unfair dismissal claim in which he argued that Qantas hadn’t properly considered his circumstances, including his age and length of service. He also argued that they had failed to take into account his contrition.

FWC agreed and awarded the flight attendant more than $33,000.

In doing so, it found that, while Qantas’ reaction was entirely understandable, it was also harsh. The flight attendant had a long, unblemished work record and at his age found it hard to get a comparable job. He had also only stolen a very small amount of Qantas property.

With that said,  FWC agreed with Qantas that it wasn’t appropriate to reinstate the flight attendant. Given he had initially fabricated his story about where the beer came from. This was despite the fact that he had helped the investigation after initially telling a lie.

The FWC noted that the flight attendant was likely to have worked for Qantas for another 15 years. Therefore could have been entitled to half a million dollars in compensation. However, it was capped at awarding him 26 weeks’ earnings.


Don’t just assume that a seemingly sackable offence will stand up to an unfair dismissal case. Other factors like length of service, an unblemished work record and of course the process you follow may come into the equation.

Want more?

Get in touch if you’d like to discuss how we can help manage the risk of any situations like these impacting on your business.

say hi to our author

Merilyn founded Catalina Consultants in 2012 on the belief that all organisations, regardless of size, should have access to top quality bespoke HR services. She enjoys working closely with her clients and believes that the best results are built on relationships of rapport, trust and authenticity. Growing up, Merilyn had her sight set on stardom and dreamed of becoming an actor. She also sang and played the piano, but ended up studying accounting and HR. Whilst she hasn’t won her Grammy just yet, she still loves a good karaoke night. Merilyn loves to travel with her family, with South Africa being one of her most memorable destinations.

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